1. Scope
This policy applies to purchases made through vexralorvlexiron.ddd. Operator: Vexralorvlexiron, 57 Blackbird Rd, Leicester LE4 0AR, Great Britain. Contact: info@vexralorvlexiron.world, contact@vexralorvlexiron.world, support@vexralorvlexiron.world, help@vexralorvlexiron.world (as shown on the website).
2. Your rights
Under UK Consumer Rights Act 2015 (and equivalent rules where applicable), you have the right to reject faulty goods and receive a full refund within 30 days. For goods that are not faulty, you may have a right to cancel within 14 days of receipt (distance selling) and return the product for a refund, subject to the product being unused and in original packaging where possible.
3. How to request a refund or return
Contact us using one of the contact methods on the site (e.g. the contact form or the email addresses listed). Include your order details, reason for the request, and whether you are reporting a fault or exercising your right to cancel. We will respond and explain the next steps (e.g. return address, refund process).
4. Refund process
Once we receive and approve the return (and the product where applicable), we will process the refund within 14 days to the original payment method. You may be responsible for return postage unless the product is faulty or we have agreed otherwise.
5. Exceptions
We may not accept returns of opened or used products where hygiene or safety applies, except when the product is faulty. We reserve the right to refuse refunds where terms have been breached or the product has been misused.
6. Geographic scope
This refund policy applies to orders placed through vexralorvlexiron.ddd. We serve customers in the United Kingdom and, where we accept orders, the EEA. Consumer rights may vary by country; we comply with applicable local laws.
7. Topic and advertising
Our site offers a dietary supplement. We do not make health treatment, cure, or prevention claims. Our advertising (e.g. Google Ads) complies with platform policies for supplements. This refund policy applies regardless of how you found our site.
8. Changes
We may update this policy. The “Last updated” date will be changed. For existing orders, the policy in effect at the time of order applies unless otherwise required by law.